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  • Where can I order customised art of my pets/myself?
    Hi! You may order customised art via my Ko-Fi page! I'm Xin Yi (or Chonk.yi) and I draw pets and pet owners in cute cartoon/chibi style! I open slots every Sunday 10am Singapore time on my Ko-Fi page. When slots are opened/available, you may place an order and contact me via Instagram to confirm the design. To view my past works, click here.
  • Can I purchase a gift card for my friend?
    Yes! We've introduced our CHONK.YI DIGITAL GIFT CARD! You may purchase it here.
  • How to use the Chonk.yi Digital Gift Card?
    Redeem your gift card by messaging us on Instagram at @chonk.yi using the same IG account stated on your gift card (to:).
  • How to purchase CHONK.YI SHOP products?
    All CHONK.YI SHOP products can be bought via my Ko-Fi page (https://ko-fi.com/chonkyi/shop) Payment on Ko-Fi will be in USD via Paypal/Credit Card only. If you would like to pay in SGD via Paynow, please kindly DM me on Instagram (@chonk.yi) to place order. Sales made via whichever currency will be final and we will not offer any refund/exchange.
  • I accidentally paid via Paypal instead of Paynow, can I get a refund and pay again?
    Thank you for shopping at CHONK.YI SHOP! Sorry, we will not offer a refund after payment is made.
  • Shipping
    Updated on 7 Jan 2022 All in-stock purchases will be sent for shipping within 3-5 working days after order is received/payment is made - Local delivery 1) Standard mailing (no tracking) via Singpost at $1.50: - Applies to all items except Plush Pillows (if your cart includes Plush Pillow, shipping will automatically be $4 with tracking) 2) Tracked mailing at $4: - Via Ninjavan - Once parcel is collected, Ninjavan will deliver the packages to your doorstep within 1 to 3 working days, anytime between 9am-10pm. Track your package here. - You will be able to instruct the Ninjavan driver to leave the package in a safe place by providing a safety code previously sent to you by Ninjavan. International delivery based on weight - Via Singpost Registered Package - Delivery time: Within 1-3 months (Click here to view countries with suspended shipping). - 250g & below - 9USD - 500g & below - 16USD - 1kg & below - 26USD - 2kg & below - 50USD CHONK.YI SHOP will NOT be responsible for items once shipped.
  • Returns/Refunds
    No returns or refunds are accepted. All sales are final. CHONK.YI SHOP will NOT be responsible for items once shipped.
  • Promotions
    Updated as of 24 Oct 2022 No ongoing promotion.
  • Enamel Pin Grading Guide
    Standard Pins Flaws can not be seen at arm's length, minor flaws might include, but are not limited to: - Tiny specs of dust in the design - Tiny imperfections in the metal plating - Light scratches - Minor underfilling - Minor imperfections in screen-printed details Grade B Pins Flaws can be seen at arm's length, flaws might include, but are not limited to: - Underfilled areas - Small specs of dust or paint - Small paint smudges - Small areas with the wrong color fill - Scratches in screen-printed details - Overlapping of screen-printed details onto the metal/zinc alloy outlines but outline still visible - Multiple imperfections in the metal, such as scratches, overfilling, tarnish and more
  • Contact Us
    You may DM us via Instagram at @chonk.yi (https://www.instagram.com/chonk.yi/) or email us at xeenyee@gmail.com
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